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Dispatch, exception handling, freight operations

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01 case study
Coralsoft NorthLane FreightAn agentic AI dispatcher for autonomous logistics exception resolution
Dispatcher exception queue — live loads, severity, agent confidence, and autonomy controls

NorthLane Freight

Logistics & supply chain

An autonomous AI agent — not a chatbot, but an agent that takes real actions in external systems — built for a mid-sized US freight brokerage to resolve dispatch exceptions across the TMS, ELD, email, SMS, and carrier portals.

91%
of exceptions resolved fully autonomously, with no dispatcher involvement
4.6 min
average exception response time (down from 41 min)
3.4×
dispatch team throughput, with no headcount increase
LangGraphClaude 3.5 SonnetGPT-4o miniPostgres + pgvectorRedisTwilio
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